Privacy Policy

Our Commitment to privacy

Protecting your privacy is important to Fight Cancer Foundation (“we”, “us”, “our”). We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with us, including through our services, website, accommodation centres, and fundraising activities.

1. What information we collect

1.2 Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

The types of personal information we may collect include:

• name, address, phone number and email

• date of birth and demographic details

• donation and fundraising history

• payment details (e.g. credit/debit card information)

• health or medical information (where relevant to our services)

• information about your interactions with us

1.3 Sensitive information

We may collect sensitive information (such as health information) where necessary to deliver our services or programs.

We will only collect this information with your consent or where otherwise permitted by law, and we limit collection to what is reasonably required.

2. Whose information do we collect

We may collect personal information from individuals connected to our work, including:

• donors and supporters
• patients and families accessing support services
• volunteers and event participants
• healthcare professionals and partners
• employees, contractors and service providers

3. How we collect information

Where possible, we collect information directly from you, including when you:

• contact us by phone, email or online
• donate or purchase
• register for an event or program
• subscribe to communications
• stay at one of our accommodation centres
• participate in support services

We may also collect information from third parties such as:

• healthcare professionals or service providers (e.g. through accommodation referrals)
• fundraising partners
• publicly available sources

Where information is collected from a third party without clear consent, we will take reasonable steps to notify you.

4. Why we collect personal information

We take reasonable steps to protect information submitted through our website from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website is hosted by third-party service providers and uses industry-standard security measures, including encryption technologies such as SSL/TLS, to help protect information transmitted between your browser and our website.

While we strive to protect personal information, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee the absolute security of information transmitted to or from our website, although we take reasonable steps to safeguard information once it is received.

13. Disclosure of personal information

We may disclose your information to:

• Service providers (including payment processors, IT providers and mailing house)
• Healthcare providers or support organisations (where necessary and with consent)
• Fundraising and event partners (where necessary and with consent)
• Professional advisors
• Government or regulatory authorities where required

We do not sell or trade donor information.

Where we share information, we take reasonable steps to ensure recipients handle it in accordance with privacy laws.

14. Overseas Disclosure

Some service providers (including Stripe, PayPal, and HubSpot) may process or store data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

15. Access and correction

You may request access to or correction of your personal information by contacting us at any time.

We will respond within a reasonable timeframe and may need to verify your identity. In some circumstances, access may be limited as permitted by law.

16. Accommodation Centres and Guest Information

When you apply for or stay at one of our accommodation centres, we may collect personal and sensitive information necessary to provide safe and appropriate support.

This may include:

• Name and contact details of guests and accompanying persons
• Emergency contact information
• Information about your treating hospital or medical team
• Health information relevant to your stay (e.g., treatment needs, mobility requirements, infection control considerations), collected with consent
• Booking and stay details

We use this information to:

• Assess eligibility and manage bookings
• Provide appropriate accommodation and support services
• Ensure the safety and wellbeing of guests, staff, and other residents
• Coordinate, where necessary, with healthcare providers or support persons

Sensitive information is handled with strict confidentiality and only accessed by authorised personnel.

17. Children's Privacy

We only collect children’s personal information with appropriate consent from a parent or guardian.

18. Data breaches

If an eligible data breach occurs that is likely to result in serious harm, we will notify affected individuals and relevant authorities in accordance with the Notifiable Data Breaches scheme.

19. Complaints

If you have a concern about how we handle your personal information, please contact us.

We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

20. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

21. Contact Us

Fight Cancer Foundation

Attention: Executive Assistant

Email: savealife@fightcancer.org.au

Phone: 03 7073 4400

Address: Locked Bag 4, South Melbourne, VIC 3205

This policy was last updated October 2026.